TRADE Hospitality Ltd cares deeply about the privacy of its guests and members, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our Guests and Members regarding such information.
We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services.
1. What information do we collect?
1.1. Guest and Member Information
The data the Company collects from our Guest and Member will be stored and processed by the Company’s personnel, third party service providers and law enforcement/legal requests. These persons may also be engaged in order to provide the Services to the User, including but not limited to:
- feedback, ratings and compliments;
- transaction information (such as payment method and distance travelled);
- information about how the User interacted with the App (such as features used and content viewed); and
- device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers, or any information that may provide an indication of device or app modification).
1.2. Users-of-users’ information
The Company may collect, store and process certain Non-personal and Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ behalf and at their direction. For example, each of our Users is able to import their e-mail contacts from third party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with the Company, on the User’s behalf.
For such purposes, the Company serves and shall be considered as a “Processor” and not as the “Controller” of such Users-of-Users Information. The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.
You are responsible for the security, integrity and authorised usage of your Users-of-Users’ Personal Information, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.
If you are a visitor, user or customer of any of our Users, please read the following: TRADE Hospitality Ltd has no direct relationship with the individual Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to access, correct, amend, or delete inaccurate information processed by the Company on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information.
1.3.Retention of Personal Data
The Company shall endeavor reasonable efforts that the protection of your personal data, both in storage and in transit, remains secure.
Should the User have any queries about your personal data protection, please contact the Data Protection Officer at email@example.com
1.4 Do Not Call (DNC) Provisions
The DNC provisions in the PDPA came into effect in 2014. The Company will not send you any marketing messages or make any marketing calls if you have registered your Singapore telephone number with the respective DNC registries, unless we are allowed to do so under DNC provisions, or other applicable laws and regulations. Do also note that if you have given us consent to send you marketing messages to your Singapore telephone number, we may continue to do so until you withdraw your consent.
1.5. Withdrawal of Consent
Should you wish to withdraw your consent for our use of your Personal Data, you may do so in the following ways:
- To unsubscribe from our electronic mailing list, follow the unsubscribe instructions in our emails or other electronic marketing materials; or
- If you have an online subscription or membership account with us, you may access your account(s) with us to change your settings; or
- For any other queries regarding our handling of your personal data, you may contact our Data Protection Officer at firstname.lastname@example.org
Do note that the withdrawal of consent is subject to all applicable laws and applicable terms and conditions.
2. Updates and interpretation
Below we have listed important legal terms that apply to anyone who visits our website and/or uses our solutions. These terms are necessary in order to protect both you and us, and to make our solutions possible and more enjoyable for everyone. TRADE offers a wide range of solutions and features, so do be mindful that part of the terms below may not be relevant to the specific solutions you use.
We understand that legal terms can be exhausting to read, hence we’ve tried to make the experience more pleasant.
1.2. The Company may amend the terms in the Agreement at any time. Such amendments shall be effective once they are posted on the Application. It is your responsibility to review the Agreement regularly. Your continued use of the App after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.
In this Agreement, the following words shall have the meanings ascribed below:
2.1. “App” means the relevant mobile application(s) made available for download by the Company to Users and/or Third Party Providers respectively;
2.2. “Company” means TRADE Hospitality.
2.3 “Cookies” are tiny text files stored on the User’s device by websites or the App that the User use and/or visit. They are widely used in order to make websites or applications work, or work more effectively, as well as to provide functionalities for the visitors that may, for example, enhance visitor friendliness.
2.4. “Personal Data” is any information which can be used to identify the User or from which the User is identifiable. This includes but is not limited to the User’s name, nationality, telephone number, bank and credit card details, personal interests, email address, image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;
2.5. “Platform” means the Company’s technology online platform and/or Application, which enables the User to request or access to the Company’s Solutions;
2.8. “Software” means any software associated with the Application which is made available for download and installation by the Company (including software upgrades);
2.9. “Solutions” means the services which are made available to Users through the Company’s technology online platform and/or Application:
2.10. “Third Party Provider” means independent third parties who provide the relevant Solutions to Users through the Application (if any);
2.11. “User” means any person who uses the Company’s Application, Platform and/or Software to search for and obtain the Solutions.
3. Entire Agreement
This Agreement comprises the entire agreement between the User and the Company in relation to the matters stated herein and supersedes any prior or contemporaneous negotiations or discussions.
If any provision of the Agreement is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.
Different models or versions of browsers and devices may have firmware or settings that are not compatible with the App and/or Software. While the Company continuously develops the App and Software in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the App are likely to be accessed from, the Company does not warrant compatibility of the App and/or Software with specific mobile devices or other hardware.
6. Representations, Warranties and Undertakings
6.1. If you are a User, you represent, warrant / undertake that:
6.1.1. You have legal capacity to enter into the Agreement and that you are at least eighteen (18) years old. If you are under eighteen (18), you agree to use our services only with the involvement of a parent or guardian, in which case your parent or guardian shall assume primary responsibility over you;
6.1.2. You will provide accurate, current and complete information as required by the Company and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of the Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right to terminate this Agreement and your use of the App at any time with or without notice;
6.1.3. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;
6.1.4. You will not try to interrupt or harm the Application and/or the Software in any way;
6.1.5. You will not copy, or distribute the Software or other content without written permission from the Company;
6.1.6. You will not attempt to commercially exploit any part of the Application without our permission, including without limitation modify any of the Application’s content in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose without our permission;
6.1.7. You will not use the Application and/or the Software to cause nuisance or behave in an inappropriate or disrespectful manner towards the Company or any third party (if any);
6.1.8. You will not utilise modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud the Company or to disrupt the natural functions of the App; and
6.1.9. When using the App, you agree to comply with all laws applicable to you and/or your use of the App.
6.2. If you are a Third Party Provider (when applicable), you represent, warrant / undertake that:
6.2.1. You own, or have the legal right and authority to operate your business onto the App;
6.2.2. You have a valid policy of liability insurance (in industry-standard coverage amounts) for the operation of your business and/or business insurance to cover any anticipated losses;
6.2.3. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any loss or damage including, but not limited to total loss and property damage which is due to or is alleged to be a result of the solutions provided by you;
6.2.4. You shall not contact Users for purposes other than in connection with the Solutions offered on the App;
6.2.5. You shall not seek to trace any information on any User of the App, exploit the App, in any way where the purpose is to reveal any information, including but not limited to personal identification information. You are strictly forbidden to use the App for purposes, including but not limited to, data mining of the Company’s information or information related to the App or its Solutions. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and the Company reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any related person, whether natural or artificial, directing or instructing you, in the event you use the App other than for the purpose for which it is intended to be used;
6.2.6. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement; and
6.2.7. You are forbidden from promoting another app or platform on the Company’s App.
6.3. Any complaints between Third Party Providers and Users must be taken up with each other directly.
6.4 The Company also does not represent or warrant that:
(a) the use of the App will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other hardware, software, system or data;
(b) will meet the Users requirements or expectations;
(c) any stored data will be accurate or reliable; or
(d) the quality of Solutions purchased or obtained by the User through the App will meet your requirements or expectations. The Solution is provided to the User strictly on an “as is” basis. All conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded to the extent permissible by law.
6.5 In the event the Solution(s) is/ are deemed to be of unsatisfactory quality, please report your issues to email@example.com
In case of any comments or complaints, please email firstname.lastname@example.org as soon as possible, and in any case not exceeding 48 hours after delivery.
7. Cookies and Identifier Policy
9.1. The User shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliate companies, or created in the course of this Agreement. The User shall further ensure that he/she only use such confidential information in order to use the Service, and shall not without the Company’s prior written consent, disclose such information to any third party nor use it for any other purpose.
9.2. The above obligations of confidentiality shall not apply to the extent that the User can show that the relevant information:
9.2.1. was at the time of receipt already in your possession;
9.2.2. is, or becomes in the future, public knowledge;
9.2.3. was received from a third party having the right to disclose it; or
9.2.4. is required to be disclosed by law.
10. Payment Terms
10.1 Automated payment may be made by:
- Credit Card;
- Apple Pay; or
- Bank Transfer.
11.1 Cancellation Terms for Users
11.1.1 Cancelling an Appointment/Booking/Reservation (when applicable)
If you are unable to attend a reservation you booked, please keep our cancellation policy in mind:
Late cancellation fee: if you cancel a reservation within 24 hours of the reservation time, you will be charged a fee of 50%.
Missed fee: if you miss a Appointment/Booking/Reservation without canceling, you will be charged a fee of 100%.
Any cancellation fee will be charged via the App.
11.1.2 Cancelling a Purchase Order (when applicable)
Free cancellation is only supported 72 hours before your delivery.
Please let us know what happened in detail. Rest assured that we will investigate it.
Kindly have your Purchase Order/Invoice reference, and date related to the order. Without this information, we will not be able to assist you.
11.2 Cancellation Terms for Third Party Providers (when applicable):
11.2.1 The Users rely on Third Party Providers for delivery or provision of the Solutions. Third Party Providers agree that high and/or frequent cancellation rates or ignoring the Users’ bookings/order will impair the Users’ experience and negatively impact the reputation and branding of the Company.
11.2.2 The Company reserves the right to accept the Third Party Provider’s cancellation reasons. An unreasonable cancellation or ignoring a User’s booking/order may be counted in determining if the Third Party Provider’s access to the App will be temporarily restricted.
13. Force Majeure
Non-performance of either party of any obligations hereunder shall be excused to the extent and during the period that performance is rendered impossible by strike, fire, flood, earthquakes, diseases, natural calamity, governmental acts or orders or restrictions, failure of suppliers, or contractors, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence of the non-performing party.
14. Limitation of Liability
14.1. Unless otherwise stated, and to the fullest extent allowed by law, any claims against the Company by the User shall be limited to the aggregate amount of all amounts actually paid by and/or due from the User in utilising the service during the event giving rise to such claims. The Company shall not be liable for any loss, damage or injury which may be incurred by or caused to the user, or to any person for whom the User has provided the Solutions for, including but not limited to:
14.1.1. Loss, damage or injury arising out of, or in any way connected with the App, it’s software or the Solutions;
14.1.2. The use or inability to use the App and/or the software;
14.1.3. Any reliance placed by the User on the completeness, accuracy or existence of any advertising; or
14.1.4 Even if the Company might have been previously advised of the possibility of such damages.
12. No Third Party Rights
Except for the parties who are indemnified pursuant to the indemnification provisions set out herein, this Agreement does not give rights to any third parties who are not party to this Agreement.
13. No Waiver
The omission of the Company to enforce any right or provision in the Agreement shall not constitute a waiver of such right or provision.
14. Governing Law and Jurisdiction
This Agreement shall be governed by the UK law, without regard to the choice or conflicts of law provisions of any jurisdiction.
TRADE Cookies and Identifier Policy
- What information do we collect?
1.1 Functional Cookies:
These Cookies ensure that the App operates properly. They are used to save preferences, detect misuse of the App and to distribute the load on our servers, which keeps our Platform available. Certain services you requested cannot be provided without these Cookies.
Web statistics Cookies: these Cookies are used to determine which parts of our Platform visitors are most interested in. This enables us to make the structure, navigation, and content of our Platform as user-friendly as possible. Specifically, these Cookies are used to (i) keep track of the number of visitors to our Platform; (ii) keep track of the amount of time each user spends on our Platform; (iii) determine the order in which a visitor visits the various pages or parts of our Platform; (iv) assess which parts of the Platform need to be changed; and (v) optimise the Platform. Software from third parties (Google Analytics and Optimizely) may be used for these purposes.
Google Analytics uses “performance Cookies” to analyse how you use the Platform. The information generated by the Cookie about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers.
- Feedback Cookies:
These Cookies are used to share your ideas, questions, ratings, problems and feedback with the Company via the App.
1.3 Advertising Cookies:
The Company may also enable third-party tracking mechanisms to collect data, such as the User’s device ID, over time and across unaffiliated websites or applications for use in interest-based advertising. For example, third parties may use the fact that the User visited the website(s) or application(s) to target online ads for our products and services to you on third party websites or applications. In addition, our third-party advertising partners might use information about the User’s use of the App to help target third-party advertisements based on your online behaviour in general.
The Company or our third-party service providers also may use collected information to establish connections among related web browsers and devices for targeted advertising, analytics, attribution, and reporting purposes. These third parties may match the User’s browsers or devices if the User logs into the same online service on multiple devices or if the User’s devices share similar attributes that support an inference that they are used by the same person or household. This means that information about the User’s activity on websites or applications on your current browser or device may be combined with information collected from your other browsers or devices.
1.4 Other Cookies:
This category includes Cookies that are not one of the above Cookie categories, yet assists the Company in improving its user online experience for the User.
- Updates and interpretation
We may update this Cookies and Identifier Policy as required by applicable law, and to reflect changes to our practices. We trust that you would periodically review this page for the latest information.
Unless stated otherwise, our most current Cookies and Identifier Policy applies to all information that we have about you, with respect to our Solutions.
This Cookies and Identifier Policy was written in [English]. You may access and view other language versions at your convenience. Should a translated (non-English) version of this Policy conflicts in any way with its English version, the provisions of the English version shall prevail.